Refund and Returns Policy

At JioMart, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

Returns

• You have 14 days from the date you receive your order to request a return.
• To be eligible for a return, your item must be:
  • Unused, unopened, and in the same condition you received it.
  • In its original packaging.
• Some items are non-returnable, such as:
  • Perishable goods (fresh fruits, vegetables, frozen food, etc.)
  • Personal care items (cosmetics, hygiene products).
  • Sale or clearance items.

Refunds

• Once we receive and inspect your returned item, we will notify you by email.
• If approved, your refund will be processed to your original method of payment within 7–10 business days.
• Shipping charges (if applicable) are non-refundable.

Exchanges

• We only replace items if they are defective, damaged, or delivered incorrectly.
• If you need to exchange an item, please contact our support team with your order details.

Shipping for Returns

• Customers are responsible for paying the return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure your return is received.

Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us:

Email: support@jiomart.es